Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. Introduction

This Privacy Policy describes how Neutral & Natural Audio ("we," "us," or "our") collects, uses, and protects your personal information when you use our software products.

We are committed to protecting your privacy and ensuring transparency about our data practices. This policy explains what information we collect, why we collect it, and your rights regarding your personal data.

2. Data We Collect

We collect minimal personal information necessary to operate our licensing system and provide customer support:

2.1 Information You Provide

• Email Address: Collected when you purchase or register a license, used for license validation and customer communications.

2.2 Information Automatically Collected

• Machine Identifier: A unique hardware-based identifier generated from your computer's hardware configuration. This is used to enforce the 2-machine activation limit per license.
• IP Address: Temporarily collected during license validation requests for rate limiting and security purposes. IP addresses are not permanently stored in our database.

2.3 Information We Do Not Collect

We do not collect:

• Audio content or project files
• Usage analytics or telemetry
• Browsing history or behavior outside the Software
• Personal information beyond what is listed above

3. How We Use Your Data

We use your personal information for the following purposes:

• License Validation: Verifying that your license is valid and has not been revoked.
• Activation Limit Enforcement: Ensuring that each license is activated on a maximum of 2 machines simultaneously, as specified in our license terms.
• Customer Support: Responding to your inquiries, troubleshooting technical issues, and providing assistance.
• Service Improvements: Improving our licensing system and customer experience based on support interactions.

We do not use your data for marketing purposes unless you have explicitly opted in to receive such communications.

4. Data Storage and Security

4.1 Storage Location

Your personal data is stored on secure servers provided by trusted infrastructure providers. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

4.2 Data Retention

• Active Licenses: Your data is retained as long as your license remains active.
• Expired or Revoked Licenses: We may retain minimal information (email and license key) for a reasonable period to prevent fraud and maintain our business records.
• Deletion Requests: If you request deletion of your data (see Section 5), we will remove your information within 30 days, subject to legal retention requirements.

4.3 Security Measures

We employ the following security practices:

• Encrypted data transmission (HTTPS/TLS)
• Secure API authentication
• Regular security audits
• Limited access to personal data on a need-to-know basis

5. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdiction with data protection laws, you have the following rights:

5.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

5.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data.

5.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal data, subject to certain legal exceptions (e.g., if we need to retain records for tax or fraud prevention purposes).

5.4 Right to Data Portability

You have the right to request your personal data in a structured, commonly used, and machine-readable format.

5.5 Right to Object

You have the right to object to processing of your personal data in certain circumstances.

5.6 Right to Withdraw Consent

If we process your data based on consent, you may withdraw that consent at any time.

5.7 Exercising Your Rights

To exercise any of these rights, please contact us at:
Email: support@neutralandnaturalaudio.com

We will respond to your request within 30 days.

6. Third-Party Services

6.1 Payment Processing

We use Stripe to process payments. When you purchase a license, Stripe collects payment information (credit card details, billing address) according to their own privacy policy. We do not store or have access to your full payment card details.

Stripe Privacy Policy: https://stripe.com/privacy

6.2 No Data Selling

We do not sell, rent, or trade your personal information to third parties for marketing or any other purposes.

6.3 Service Providers

We may share your data with trusted service providers who assist us in operating our business (e.g., hosting providers, email services), but only to the extent necessary and under strict confidentiality obligations.

6.4 Cookies and Tracking

Our license management website does not use cookies or tracking technologies. Session tokens are passed via URL parameters and stored only in server memory for a maximum of 15 minutes. We do not use any analytics, advertising, or third-party tracking services on our license portal.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including countries that may not have the same data protection laws as your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities

8. Children's Privacy

The Software is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if we have your email address on file)
• Provide notice within the Software when feasible

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact your local data protection authority.

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