Support & FAQ

We're here to help. Send us a message or check the FAQ below. Product questions are answered on the PHON and AudioBridge pages.

Contact Us

Have a question, issue, or feedback? Fill out the form below, or write straight to support@neutralandnaturalaudio.com. Either way you get an answer within 5 working days.

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Frequently Asked Questions

Purchase & Payment

What payment methods do you accept?

Credit and debit cards and Apple Pay, through our payment provider Stripe. Prices include VAT.

How do I receive my license after purchase?

You'll receive an email with your license key immediately after purchase. Check your spam folder if you don't see it within a few minutes.

Do you offer refunds?

A fully functional 14-day trial is offered so you can check the software on your own system before paying. Once the licence key has been delivered there is normally no refund, because the key is digital content delivered immediately. Your rights as an EU consumer, including when the 14-day right of withdrawal still applies, are set out in full in our Terms of Sale.

License

How do I activate my license?

Click on "Licensed" or "Trial" at the bottom of the plugin, enter your email and license key, then click "Activate". You need an internet connection for activation.

How many machines can I use with one license?

One license allows you to use the plugin on 2 machines (e.g., studio + laptop).

Can I transfer my license to another machine?

Yes, you can manage your activations directly from your customer panel. Deactivate a machine to free up a slot, then activate on your new device.

What happens after the trial period?

After 14 days, the plugin continues to work but audio is muted. Purchase a license to restore full functionality.

Do I need an internet connection to use the plugin?

An internet connection is required for activation and periodic license checks. The plugin can work offline for up to 7 days between checks.

Installation

Where are the plugin files located?

macOS:

VST3: /Library/Audio/Plug-Ins/VST3/

AU: /Library/Audio/Plug-Ins/Components/

CLAP: /Library/Audio/Plug-Ins/CLAP/

Windows:

VST3: C:\Program Files\Common Files\VST3\

CLAP: C:\Program Files\Common Files\CLAP\

Standalone apps:

macOS: /Applications/

Windows: C:\Program Files\

The plugin doesn't show in my DAW

Rescan your plugins in your DAW preferences. Make sure you're using a 64-bit DAW on macOS 11 or later.

How do I uninstall a plugin?

Delete the plugin files from the locations above and rescan in your DAW. Your license remains valid for reinstallation.

Technical

What are the system requirements?

PHON is a standalone application: macOS 13 or later, Apple Silicon or Intel. Per-application capture needs macOS 14.2 or later. A Windows version is coming.

AudioBridge is a plugin in VST3, AU and CLAP formats: macOS 11 or later, Apple Silicon or Intel. A Windows build is in progress.

NNA Virtual Audio is a driver: macOS 10.15 or later, Apple Silicon or Intel.

Which DAWs are supported?

AudioBridge runs in all DAWs supporting VST3, AU or CLAP on macOS: Ableton Live, Logic Pro, Cubase, Studio One, Reaper, Bitwig, FL Studio, and more. PHON is a standalone application and works alongside any DAW.

Is Apple Silicon (M1/M2/M3) supported?

Yes, all our plugins run natively on Apple Silicon — no Rosetta required.