Terms of Sale
Last updated: January 31, 2026
1. Seller
[Prenom Nom] EI
SIREN: [Votre SIREN]
[Votre Adresse]
Email: support@neutralandnaturalaudio.com
2. Products
Neutral & Natural Audio sells audio software plugins (VST3, AU, CLAP) delivered exclusively by electronic download, without physical medium. These are digital content products not supplied on a tangible medium.
3. Free Trial
A free trial of 14 days is offered before any purchase. The trial provides access to all features of the software without restriction and without requiring payment information. This trial period allows the customer to fully evaluate the product's compatibility and suitability before buying.
4. Price and License
The displayed price is a one-time payment granting a personal, non-exclusive, non-transferable license to use the software without time limitation. One license allows activation on up to 2 machines.
[TVA non applicable, art. 293 B du CGI -- supprimer si non applicable]
5. Right of Withdrawal -- Waiver
Important: In accordance with Article L221-28 of the French Consumer Code and Article 16(m) of EU Directive 2011/83/EU, the right of withdrawal does not apply to digital content not supplied on a tangible medium when performance has begun with the consumer's prior express consent and express acknowledgement of the loss of their right of withdrawal.
By completing a purchase, the customer:
- Expressly requests immediate delivery of the digital content (license key);
- Expressly acknowledges waiving the 14-day right of withdrawal;
- Acknowledges that no refund will be issued after the license key has been delivered.
This consent is collected via a mandatory checkbox at checkout, before payment is processed.
6. Delivery
Upon payment confirmation, the customer receives an email containing:
- The license key
- Download links for macOS and Windows
- Activation instructions
- Confirmation of the waiver of the right of withdrawal
7. Activation
The license is activated within the plugin using the email address and license key provided at purchase. An internet connection is required for activation. The customer may manage activations from their customer panel.
8. Professional Customers
The right of withdrawal provisions in these terms apply exclusively to consumers as defined by EU law. Purchases made for professional purposes are not subject to the right of withdrawal.
9. Intellectual Property
The software is protected by copyright law. The customer is granted a license to use the software; no ownership of the intellectual property is transferred. Redistribution, reverse engineering, or modification of the software is prohibited.
10. Liability
The software is provided "as is". Neutral & Natural Audio strives to ensure compatibility with supported systems (macOS 11+, Windows 10+) and plugin formats (VST3, AU, CLAP). The free trial period allows the customer to verify compatibility before purchase.
11. Consumer Mediation
In case of dispute, the customer may contact the seller at support@neutralandnaturalaudio.com. If no resolution is reached, the customer may refer the matter to a consumer mediator in accordance with Articles L612-1 et seq. of the French Consumer Code.
Mediator: [Nom du mediateur de la consommation]
12. Personal Data
The email address collected during purchase is used solely for license delivery, activation, and customer support. Data is not shared with third parties except as necessary for payment processing (Stripe). The customer may request access, rectification, or deletion of personal data by contacting support@neutralandnaturalaudio.com.
13. Applicable Law
These terms are governed by French law. Any dispute shall be subject to the jurisdiction of the competent French courts, without prejudice to mandatory consumer protection rules of the customer's country of residence within the EU.